CompuTech Accessories
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Refund Policy

CompuTech Accessories

1. Overview

At CompuTech Accessories, we strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • The item must be returned within 30 days from the date of purchase.
  • A receipt or proof of purchase must be provided.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Custom or personalized orders
  • Sale items

4. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] to request a return authorization.
  2. Return the Item: Once your return is authorized, send the item back to us at [return address]. Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
  3. Inspection: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  4. Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  1. Check Your Bank Account: Sometimes it takes a few days for the refund to be officially posted.
  2. Contact Your Credit Card Company: There may be a delay in processing.
  3. Contact Your Bank: There is often some processing time before a refund is posted.
  4. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Information

For any questions related to refunds and returns, please contact us at:

Email: [email protected]

Thank you for shopping with CompuTech Accessories. Your satisfaction is our priority.